Our Guarantee
Returns &
Refunds.
At Rafah Garden, your complete satisfaction is our highest priority. We handle all inquiries regarding our harvest and products with transparency and care to ensure you enjoy the premium quality you expect.
Nature's Policy on Fresh Produce
Because our core focus is fresh, heritage Dragon Fruit harvests, fresh produce is exempt from general returns. To uphold food safety standards within our sanctuary, we do not accept returns on any perishable goods once shipped.
Damaged or Defective Items
In the rare instance that your harvest or plants arrive damaged or show signs of defects, please notify us within 24 hours of delivery. Include high-resolution photographs of the issue so our team can evaluate the case and provide a full replacement or a partial credit.
Refund Process & Evaluation
Approved refund requests will be credited to the original form of payment within 7–10 business days. For bank transfers or cash payments, we will issue a store credit or contact you to arrange an alternative payout method.
Return of Non-Perishable Goods
Non-perishable products, such as our branded tools or accessories, are eligible for return within 14 days of receipt, provided they are completely unused, in their original packaging, and in exactly the same condition as when received.
Cancellations
Orders for non-perishable goods may be cancelled up to 12 hours after confirmation. Once a harvesting schedule has been initiated for fresh items, cancellations or modifications are no longer permitted.